Privacy Policy

Effective Date: 05/31/2025

This Privacy Policy explains how Advocate Care Solutions collects, uses, protects, and discloses personal information of individuals and households receiving our services. By using our services, you agree to the collection and use of information in accordance with this policy. Your privacy is important to us, and we are committed to keeping your information confidential and secure.

Who This Policy Applies To

This policy applies to:

Individuals applying for or receiving our services
Website visitors or those who contact us through online platforms
Partners, landlords, and referring agencies providing or requesting information

Information We Collect

We may collect the following types of information:

a. Personal Information and Demographic Information

Full name, contact information (email, phone, address)
Date of birth, gender, household composition
Government-issued identification numbers

b. Housing and Financial Information

Housing history, current living situation
Income and employment status
Rental agreements, eviction notices, utility bills
Information needed to determine eligibility for assistance

c. Sensitive or Protected Information (when applicable)

Disability or health-related information (only when relevant)
Immigration status or documentation (if needed for program eligibility)
Criminal background (for housing placement)

d. Website & Technical Information

IP address, browser type, device information
Pages visited, time on site (via cookies or analytics tools)

How We Use Your Information

We use your information to:

Assess eligibility, provide resources and housing stabilization related services
Connect you with supportive services (e.g. mental health, legal aid, housing consultants)
Coordinate with landlords, property managers, and public agencies
Submit required reports to funders (e.g. HUD, county or state agencies)
Track outcomes and improve program effectiveness
Communicate with you about your case or available resources

How We Share Information

We do not sell or rent your personal information. We may share data when:

You give written or verbal consent
Required to coordinate services with partners, landlords, or case managers
Mandated by law or funding requirements, such as audits or public health reporting
To prevent harm to you or others (e.g. in a crisis situation)

All partner agencies we work with are expected to follow confidentiality and data protection standards.

Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Data Security

We implement reasonable administrative, physical, and technical safeguards to protect your information. Access to client data is limited to authorized staff and only used for legitimate service purposes.

Your Rights and Choices

You have the right to:

Access or request a copy of the personal data we hold about you
Request correction to your information
Withdraw consent for future sharing (except when required by law)
File a complaint if you believe your privacy has been violated

To make a request, email us at info@advocatecaresolutions.com.

Retention of Records

We retain client records only as long as necessary to fulfill our service and legal obligations. When no longer needed, your information will be securely deleted or anonymized.

Third-Party Links

Our services or website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Policy Updates

We may update this Privacy Policy periodically. When we do, we’ll post the updated version with the new effective date. Continued use of our service after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact:

Advocate Care Solutions

info@advocatecaresolutions.com

763-392-4656