Privacy Policy
Effective Date: 11/01/2025
Advocate Care Solutions values your privacy and is committed to protecting the personal information of the individuals we serve, including clients, caregivers, and employees. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you receive Home and Community-Based Services (HCBS) from us, visit our website, or interact with our organization.
We comply with all applicable privacy and data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA), state privacy laws, and any other relevant regulations.
By receiving services from us, you acknowledge that you have been provided this Privacy Policy and understand your rights under it.
Who This Policy Applies To
This policy applies to:
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Individuals applying for or receiving our services
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Website visitors or those who contact us through online platforms
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Partners, landlords, and referring agencies providing or requesting information
Information We Collect
We collect personal information necessary to provide quality care and comply with legal requirements. The types of information we may collect include:
A. Personal Information and Identifying Information
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Full name, date of birth, address, phone number, email
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Social security number, MA or PMI number, or other identifiers
B. Health Information (Protected Health Information - PHI)
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Medical history, diagnosis, medications, care plans
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Service and support plans (CSSP, CSSP Addendum, or Coordinated Service Plan)
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Progress notes, incident reports, and assessments
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Insurance information and healthcare provider details
C. Financial Information
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Billing details, payer information, and Medicaid eligibility data
D. Employment or Representative Information (if applicable)
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For staff or contractors: background checks, training records, credentials, and employment history
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For guardians or authorized representatives: contact and legal documentation
E. Technical Information (if applicable)
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Website usage data, cookies, and IP addresses (for online interactions only)
How We Use Your Information
We use your information to:
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Provide and coordinate home and community-based services
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Communicate with clients, families, case managers, support staff, and healthcare providers
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Manage billing and insurance claims
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Maintain records to meet documentation and reporting requirements
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Ensure quality assurance and compliance
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Respond to questions, requests, or complaints
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Improve our programs and services
How We Share Information
We may share your information with:
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Healthcare providers involved in your care
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Insurance companies or Medicaid/Medicare for payment purposes
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Regulatory agencies for audits or inspections
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Business associates who help us operate (e.g., IT support, billing services), under strict confidentiality agreements
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Authorized entities or officials when required by law, such as to report abuse, neglect, public health risk
We do not sell or rent your personal information to third parties.
Data Security
We use appropriate administrative, technical and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. These include secure record storage, encrypted electronic systems, staff training, and restricted access controls.
Your Rights and Choices
You have the right to:
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Access and request copies of your records
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Request corrections to inaccurate information
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Request restrictions on certain uses or disclosures
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Receive an accounting of disclosures
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File a complaint if you believe your privacy rights have been violated
To make a request, email us at info@advocatecaresolutions.com
Retention of Records
We retain personal information for as long as necessary to fulfill our services obligations, comply with legal requirements, and maintain accurate records. When no longer needed, your information will be securely deleted or anonymized.
Third-Party Links
Our services or website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Policy Updates
We may update this Privacy Policy periodically. When we do, we’ll post the updated version with the new effective date. Continued use of our service after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact:
Advocate Care Solutions
(763) 392-4656